The Boring Bit 

Welcome to the Roots family! We want to make sure our relationship with you is as clear as pristine ocean water. Below you'll find our Terms & Conditions - the necessary legal stuff, explained in a way that won't make your eyes glaze over (we hope). These terms govern your use of our website and the awesome sustainable gear we offer.

 

These Terms & Conditions apply to everyone who visits our website, browses our collections, makes purchases, or engages with our community content. By using our site or purchasing our products, you're agreeing to these terms - think of it as a handshake agreement, but with more words and less actual handshaking.

Roots Media CIC (that's us- Company Number: 16606921) reserves the right to update these terms occasionally, like when we update our eco-friendly practices or introduce new recycled materials. It's a good idea to check back periodically, as your continued use of our site after changes means you accept the updated terms

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Website Usage

Our website is provided "as is" - no fancy promises, just an honest digital home for our climate-conscious community. While we strive to keep our digital footprint as reliable as our commitment to the planet, we can't guarantee the site will always be error-free or uninterrupted.

 

You agree to use our site only for lawful purposes, in ways that don't infringe on others' rights or restrict anyone else's enjoyment of our digital space. Just as we respect natural environments, we ask you to respect our digital one.

 

If you're under 16, (like some of us!) please ask a parent or guardian to help you with any purchases. We love that you're already making environmentally conscious choices, but we need to make sure there's adult supervision for legal transactions.

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We make every effort to accurately represent our products, but please note that actual items may vary slightly from the images on our website Nature isn't perfectly uniform, and sometimes our sustainable products reflect that beautiful imperfection.

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Pricing & Payments All prices are listed in pounds sterling (£) and include applicable VAT. We're transparent about pricing because we believe in transparency about everything - from our supply chain to our financials.

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Order Acceptance: Your order is an offer to purchase our products. We'll confirm receipt via email, but we reserve the right to decline any order for reasons including (but not limited to) product availability, errors in pricing, or concerns about the order's nature. 

 

Returns & Refunds: Our Earth-Friendly Return Policy: We offer a 30-day return window from the date you receive your items. We want you to be completely stoked with your purchase, but if you're not, we're here to help. Returns should be in the same condition as received, with original tags attached, and accompanied by proof of purchase.

 

Environmental Considerations: Before returning an item, please consider the environmental impact of shipping. Could it be upcycled, gifted, or repurposed instead? If a return is necessary, we commit to processing it in the most environmentally responsible way possible.

 

Refunds will be issued to your original payment method and should appear within 5-7 working days. We process returns quickly because we believe good karma comes back around - just like recycling.

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Faulty Items: If you receive a faulty item (definitely not the Roots way!), please contact us within 60 days. We'll arrange a replacement or refund, because standing behind our product quality is as important to us as standing up for environmental causes. Shipping & Delivery: Carbon-Conscious Delivery: We partner with carbon-neutral delivery services whenever possible and use minimal, recyclable packaging materials. Your order information will include estimated delivery times, which may vary based on your location and our efforts to consolidate shipments for minimal environmental impact.

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International Orders: For our global tribe of environmental enthusiasts, we offer international shipping. Please note that additional duties or taxes may apply according to your country's regulations, and these are the responsibility of the recipient.

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Intellectual Property: Respect for Our Roots: All content on our website - including text, images, graphics, logos, and designs - is protected by copyright and intellectual property laws. Like an old-growth forest, our content deserves protection. You may share our content on social media to spread environmental awareness, but commercial use is prohibited without our explicit permission.

 

User-Generated Content: When you submit content to our site (reviews, photos, etc.), you grant us a license to use that content. We respect your creativity and will always give credit where it's due – we're all about fair trade, even when it comes to ideas.

 

Liability Limitations The Natural Order of Things: Roots Clothing will not be liable for any damages (including indirect or consequential damages) arising from the use of our site or products. Like we can't control the weather, there are some things beyond our reach.

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Force Majeure We won't be liable for delays or failures resulting from circumstances beyond our reasonable control, including natural disasters, pandemic restrictions, or extreme weather events. Mother Nature sometimes has her own plans, and we respect that.

 

Privacy & Data: Treading Lightly on Your Data  We respect your privacy like we respect wilderness areas. Your personal information is collected and used according to our Privacy Policy, which complements these Terms & Conditions.

 

Cookies & Tracking: Our website uses cookies to enhance your browsing experience and help us improve our services. You can adjust your browser settings to decline cookies, though this may affect your experience on our site – similar to how leaving no trace sometimes means missing out on certain paths.

 

Environmental Commitment: Walking Our Talk As part of our commitment to environmental stewardship, 100% of our profits goes directly to conservation efforts and climate action initiatives. By purchasing from Roots, you're directly contributing to these efforts.

 

Product End-of-Life: We believe responsibility doesn't end at sale. We offer guidance on product care to extend lifespan and recycling options when your Roots gear eventually reaches the end of its journey. Nothing in nature goes to waste, and we apply that principle to our products too. Miscellaneous

 

Governing Law: These Terms & Conditions are governed by the laws of the United Kingdom, regardless of your location or principles of conflicts of law.

 

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect – like how a forest continues to thrive even when individual trees fall.

 

Contact Us: If you have questions about these Terms & Conditions, please contact us at hello@rootsclothing.co.uk We're always happy to clarify or explain further – no question is too small when it comes to creating positive impact together.## ConclusionThese Terms & Conditions represent our commitment to transparency, responsibility, and positive impact. While they contain necessary legal protections, they also reflect our values as a teenage-led, environmentally focused organization. By using our site and purchasing our products, you're joining a community that believes in protecting our planet while enjoying the outdoor lifestyle that makes it worth protecting.

 

Remember: At Roots, we're not just selling clothing – we're growing a movement. Thank you for being part of it.